Refund policy

Last updated: September 9, 2026

Free returns and your $19 shipping refund

If you wish to return your trial product, contact us with your order number before mailing it. We arrange return postage at our expense, so you can send the product back at no return-shipping cost. We refund the original $19 shipping charge actually paid for your order to the original payment method. This refund is issued once per order, not per item. This is a merchant-funded return guarantee, not an additional insurance payout. Trying the product as intended does not disqualify you. A positive review or permission to publish photos is not required for this guarantee.

How to request a return

Email us your order number and request to return. Keep the product and included accessories available. We will provide return instructions and arrange return postage at our expense. Contact us before sending merchandise to ensure it goes to the correct return location.

Damaged, incorrect or defective products

Contact us promptly with your order number, a description and photos where possible. We will assess the issue and arrange an appropriate resolution. Your statutory rights remain unaffected.

Refund method

Your original $19 shipping payment is refunded to the original payment method. Bank posting times vary. A $0 trial product has no product purchase amount to refund.

After delivery: share your experience and photos

Follow the product instructions and try it in your normal routine. Please describe how long you used it, ease of setup, what worked well, and any drawbacks or improvements. Positive, mixed and negative feedback are welcome.

Send your review and your own photos of the unpacked product, included accessories or product in use to stphnsluter@hotmail.com with your order number. Cover shipping labels, addresses and other private details. Only include people who agreed to appear. We will ask your permission before publishing private feedback or photos. In public reviews, disclose that you received a free product and paid shipping.

Contact us

Bayview Beauty Group LLC
Email: stphnsluter@hotmail.com
Phone: +1-415-555-7633
101 California Street, Suite 520, San Francisco, CA 94111, United States

This is our business contact address. Please obtain return instructions before sending merchandise.